Effective Date: 11 Jan 2025

At Sonoma Plumbing (“Company,” “we,” “our,” or “us”), accessible from sonomaPlumbing.net, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website or contact us for plumbing services in Sonoma, California.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

When you contact us, request a service, or fill out a form, you may provide:

• Full name
• Phone number
• Email address
• Service address or location
• Description of your plumbing issue
• Any other information you voluntarily submit

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on our site
• Referring website or search query

This data is used for analytics, security, and website improvement.

2. How We Use Your Information

We use your information for legitimate business purposes, including to:

• Respond to inquiries and service requests
• Schedule and provide plumbing services
• Communicate with you regarding appointments or estimates
• Improve our website and customer experience
• Maintain security and prevent fraud
• Comply with legal obligations

We do not use your information for automated decision-making or profiling.

3. Cookies and Tracking Technologies

We may use cookies, pixels, and similar technologies to:

• Understand how visitors use our website
• Improve site performance and functionality
• Analyze traffic and marketing effectiveness

You can control or disable cookies through your browser settings. Disabling cookies may affect certain site features.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share information only in the following situations:

• Service Providers: With trusted third parties who help operate our business (such as website hosting, email services, or form processing). These providers are contractually obligated to keep your information confidential.
• Legal Compliance: If required by law, court order, or governmental authority.
• Business Protection: To protect our rights, property, safety, or to investigate potential fraud or security issues.

5. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

When no longer required, data is securely deleted or anonymized.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Privacy Rights (California & International Users)

A. California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to:

• Request access to the personal information we collect
• Request deletion of your personal information
• Opt out of the sale of personal data (we do not sell data)
• Not be discriminated against for exercising your rights

You may submit a request by contacting us using the information below.

B. GDPR (For EU Visitors)

If you are located in the European Economic Area (EEA), you have the right to:

• Access, correct, or delete your personal data
• Object to processing or request data portability
• Withdraw consent at any time

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external sites.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we learn that we have collected such data, we will delete it promptly.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of any changes.

11. Contact Information

If you have any questions about this Privacy Policy or your data:

Business Name: Sonoma Plumbing
Website: sonomaPlumbing.net
Email:
Service Area: Sonoma, California